Shipping & Delivery

Do you ship to my city and location? Yes we Ship to all cities of North America. What is the estimated delivery time? When you order from our website, we ensure that the order gets processed within 24 hours and gets dispatch within 3 weeks. Shipping time will be extra and applicable on delivery destination. ( 3 – 8 Working days max ). On occasion there may be unforeseen delays in shipping your order. We will notify you via email if we determine your order will not ship by the time-frame stated on each item’s product page. Delays due to inclement weather or Transport line issues are sometimes out of control and we will do our best to keep you informed though you will understand that Swarzstar Hair Care cannot be held liable for such unexpected/unforeseen delays. If you do not receive tracking information please check your bulk or spam email folder before contacting us. Please use the ‘special instructions’ option when placing your order to inform us of any specific access issues including stairs. Please note – it is to the Deliver discretion whether items can be delivered upstairs, so please clarify when placing your order.   How much do I have to pay for delivery or any additional hidden charges? We provide free delivery to all cities, Any additional charges like Octroi, entry taxes are paid for by the customer (if applicable ). The State Government of some states charges Octroi/other tax for any articles comes from other states. Since these types of charges are applicable only in some states so we are not adding the extra amount in our shipping charges. Buyer from applicable state needs to pay the Octroi or other tax amount on delivery.   All shipment delivery means Ground floor delivery. Most freight carriers will charge extra to carry your item into a specific room or up stairs, these charges will be additional than delivery charges even for items which exhibited as Free delivery. You agree to ensure that access is suitable for the delivery of the furniture to your desired location. Swarzstar Hair Care will not accept cancellation of order by you at the time of delivery on the ground that access to your desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.)   How do I track my order? Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on   (11 AM – 6 PM) or drop us an email at sales@swarzstar.ca. An email is sent to you after the order is shipped that contains the tracking number / Phone no and the service provider. Type the tracking number in the tracking section on the website of the service provider or give them a call. The order status would provide detailed information on your package.   Will I have to sign for my delivery? Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).   What if I am not home when my package arrives?Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.   My items haven’t arrived yet. What can I do? Please allow up to 4 – 5 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. . Give us a call on   (11 AM – 5 PM) or drop us an email at sales@swarzstar.ca An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Swarzstar Hair Care reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.   How do I change my shipping address after my order has been placed? We kindly ask you to call our customer service centre on  (11 AM – 5 PM).   What if I have received a damaged product? We work with highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at sales@swarzstar.ca. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem. In case of Minor damages (chip off or scratches), which can be easily fixable/repairable with help of local carpenter then we suggest buyer to take help of local carpenter and fix the damage part. We will pay the repairing charges directly to buyer. This way the buyer does not have to wait for the replacement and other paper work. Please note that minor damages can be reworked by a local carpenter in such a way that it does not look like a repaired piece mostly coz the broken part will be fully replaced by the carpenter and matching polish will be done. In case of Major damage we will provide the replacement directly to buyer. Both side shipping charges will be borne by Swarzstar Hair Care   What if I do not like the product or cannot take delivery of my order? Can I cancel the order? We, at Swarzstar Hair Care, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.